web 2.0

E-Mail FAQs

  1. Rating: +0

    Positive Negative

    Add An Auto Responder

    Auto Responders allow you to send an automatic response to anyone who sends an email your email account. When an email is sent to your account, the response that you have created will be sent back to the person who send you the email. This feature will not prevent your email from being delivered. This feature can be useful for informing customers that you are on vacation, or providing useful information when a customer submits a question or order.

    This can be useful for times when you are on vacation or unavailable, or if you have a generic message that you wish to send for a support email address.
    Steps

    1. Click on the Add Auto-Responder button.
    2. Set the following:
    * E-mail - Enter the username of the email address you are using to create an auto-responder. Then select the domain for the associated email address from the drop down menu.
    * From - Enter the "From" email address in the "From" text box.
    * Subject - Enter the subject of the auto-responder in the "Subject" text box.
    * Character Set - Select the character set you want to use from the "Character Set" drop down menu.
    * HTML Message - If you want the auto-responder to be sent as HTML, click on the "HTML Message" check box.
    * Body - Enter the text/html of your auto-responder in the "Body" text box.

    NOTE: You also have the option to use any of the following variables in your email "Body" text area box for both Plain Text and HTML email:

    %subject% The subject of the message that was sent to the autoresponder.
    %from% The sender of the message that was sent to the autoresponder.
    %email% The sender's email from the message that was sent to the autoresponder.

    1. Click on the Create/Modify button.

  2. Rating: +0

    Positive Negative

    Change Disk Quota (E-mail)

    You can modify the amount of disk space allocated to any email address. The amount allocated is represented in megabytes.
    Steps

    1. Find the email account you want to use to change the disk quota in the "Current Accounts" table.
    2. Select the Change Quota option from the drop down menu in the "Functions" column.
    3. Enter the amount in megabytes in the "New Quota" text box.
    4. Click on the Change button.
    5. A confirmation statement will be shown:
    * "The e-mail account EMAIL_ACCOUNT was successfully modified."
    6. Click on the Go Back button.
    7. When the page loads, the disk quota you modified will be displayed in the "Quota" column in the "Current Accounts"

  3. Rating: +0

    Positive Negative

    Change Password (E-mail)

    Steps

    1. Find the email account you want to use to change the password in the "Current Accounts" table.
    2. Select the Change Password option from the drop down menu in the "Functions" column.
    3. Enter the new password in the "New Password" text box.
    4. Click on the Change button.
    5. A confirmation statement will be shown:
    * "The e-mail account EMAIL_ACCOUNT was successfully modified."

  4. Rating: +0

    Positive Negative

    Check Mail Using Web Mail

    Web mail is a web based mail client you can use on any browser to access all your email. Email is typically checked using a desktop mail application such as Outlook Express. cPanel includes both Horde and Squirrelmail as available web based mail clients.
    Steps

    1. Find the email account you want to use to check mail via the web mail client in the "Current Accounts" table.
    2. Click on the icon in the Access Webmail column.
    3. When the page loads, enter the password associated with the email address you chose in Step 1 above.
    4. Click on the Login button.
    5. A new window will open stating that you are logged in as the email account you chose in Step 4 above. When the page loads, you will have the option to use either Horde or SquirrelMail as your web based email client.

    To learn about the Horde web based email client, visit the web site at http://www.horde.org/.

    To learn about the SquirrelMail web based email client, visit the web site at http://www.squirrelmail.org/.

  5. Rating: +0

    Positive Negative

    Configure Mail Client

    Overview

    A mail client is an application you use to check your email. The mail client can be either web based or a desktop application such as Microsoft Outlook or Express.
    Why configure my mail client?

    You can configure your mail client to receive emails from any account you setup through cPanel. For example, if you use Microsoft Outlook and want to configure the application to receive and send emails from an account created in cPanel, you can set cPanel to automatically configure your Microsoft Outlook for you.
    Steps

    1. Find the email account you want to use when configuring your mail client in the "Current Accounts" table.
    2. Select the Configure Mail Client option from the drop down menu in the "Functions" column.
    3. There are two ways to configure your mail client. You can use the "Auto-Configure" options or manually adjust the settings using the information provided in your control panel.

    NOTE: You can only use the "Auto-Configure" options for the following mail clients: Microsoft Outlook, Microsoft Outlook Express, Apple's Mail

    Also note that you can choose between IMAP and POP3 when configuring your mail client. Definitions are shown below:

    IMAP: IMAP email access coordinates between the server and you mail application. Messages that have been read/deleted/replied-to will show as read/deleted/replied-to both on the server and in the mail application.

    POP3: POP3 does not coordinate with the server. Messages marked as read/deleted/replied-to in the mail application will not show as read/deleted/replied-to on the server. This means that future downloads of your inbox or other mailboxes with POP3 will show all messages as unread.

    Auto-Configure Option

    Click on one of the "Auto-Configure" options according to the mail client and type you want to use. In our example we chose the "Auto-Configure Microsoft Outlook for POP3 Access" option. A new pop-up message will appear stating what the control panel is going to do in order to automatically configure the mail client you chose. cPanel will modify your registry settings and configure your mail client. Follow any additional on-screen prompts in order to complete the process.
    Manually Configuring Your Email Client

    The following settings are predetermined for you in your control panel based on the email account you chose in Step 3 above:

    * Mail Server Username
    * Incoming Mail Server
    * Outgoing Mail Server
    * Supported Incoming Mail Protocols
    * Supported Outgoing Mail Protocols

    If you need assistance manually configuring your mail client, ask your system administrator for more information.

  6. Rating: +0

    Positive Negative

    Create A New E-mail Account

    Steps

    1. Set the following in the "Add a New Email Account" section:
    * E-mail - Enter the name of the email account you want to create. This will be the username such as \n info@yourdomain.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Select the domain you want to use for the email account from the drop down menu.
    * Password - Enter the password you want to use for the new email account.
    * Mailbox quota (optional) - Enter the amount in megabytes you want set for the amount of disk space allocated to the new email account.
    2. Click on the Create button.
    3. You will see the following confirmation:
    * "The e-mail account EMAIL_ACCOUNT with the login USERNAME+DOMAIN_NAME and password PASSWORD with a quota of MEGABYTES Megabytes was successfully created."
    4. Click on the Go Back link.
    5. You should now see your new email account in the four-column "Current Accounts" table, listed under the "Account" column. The "Current Accounts" table provides the following information:
    * Account - The email accounts and their associated email addresses you have created.
    * Access Webmail - You can directly access the associated email account via the available web based email clients.
    * Usage - This entry shows you how much disk space the associated email has used.
    * Functions - The drop down menu provides several options for managing the associated email account as shown below:
    o Delete - This option will delete the associated email account.
    o Change Quota - This will allow you to change the amount of disk space allocated to the associated email account.
    o Change Password - This will allow you to change the password of the associated email account.
    o Configure Mail Client - This will allow you to automatically configure your desktop mail client using the associated email account information, login, password and email address.

  7. Rating: +0

    Positive Negative

    Delete An E-mail Account

    /!\ WARNING /!\

    If you delete an email account, the system automatically deletes all email associated with the account. You will not be able to get the email back unless you have performed prior backups of the associated email account. However, you can temporarily "lock" the account by changing the password of the associated email account.
    Steps

    1. Find the email account you want to delete in the "Current Accounts" table.
    2. Select the Delete option from the drop down menu in the "Functions" column.
    3. A confirmation statement will be shown:
    * "Are you sure you wish to delete the e-mail account EMAIL_ACCOUNT?"
    4. Click on the Yes button.
    5. You will see a confirmation statement:
    * "The e-mail account EMAIL_ACCOUNT was successfully deleted."
    6. Click on the Go Back button.
    7. When the page loads, the email account you deleted should no longer be listed in the "Current Accounts" table.

  8. Rating: +0

    Positive Negative

    E-mail Verification (BoxTrapper)

    Overview

    BoxTrapper protects your Inbox from spam by forcing all people not on your white list to reply to a verification email before they can send mail to you. This is an effective way to make sure only people you "approve" can send you email. Spam will not be able to enter your Inbox without prior approval from you as the white list manager.
    Setting Up Email Verification Per Email Account
    Steps

    1. When the page loads you will see a list of all email accounts that have previously been created. Email accounts will be listed in a three-column table containing the following information:
    * Account - This entry contains the email address.
    * Status - There are two status options available (DISABLED and ENABLED). One of these options will be shown depending on the current status of the associated email account.
    * Function - This column contains a "Manage" link that allows you to manage email verification using BoxTrapper software. Click on this link to setup and enable email verification for the associated email address.
    2. Click on the Enable button to enable verification.
    3. You will see the following confirmation statement:
    * "BoxTrapper has been ENABLED on the account EMAIL_ADDRESS."
    4. Click on the Go Back link. 5. When the page loads you will have the following five options available to you:
    * Configure Settings - Allows you to set the email addresses that are associated with the BoxTrapper software. You can also modify how long logs and queue messages are kept.
    * Edit Confirmation Messages - Allows you to change the different messages that users will receive when sending messages to an account with the BoxTrapper enabled.
    * Edit Forward/White/Black/Ignore Lists - Allows you to permit, deny, and ignore email messages from certain accounts.
    * Review Log - The review log provides an overview of all messages sent to your email accounts for each day.
    * Review Queue - Allows you to set the email addresses that are associated with the BoxTrapper software. You can also modify how long logs and queue messages are kept.

    Configure Settings

    Allows you to set the email addresses that are associated with the BoxTrapper software. You can also modify how long logs and queue messages are kept.
    Steps

    1. Set the following:
    * Email address going to this account (comma separated list) - Enter the email account usernames you want associated with the BoxTrapper Configuration settings. Or you can set each one individually by following the steps in the "Setting Up Email Verification Per Email Account" section above.
    * How many days should logs and messages in queue be kept - Enter the number of days you want email logs and queues to be kept. This will allow you to review logs and queues at anytime for the length of days you specify.
    * Enable Automatic White-listing - Click on the checkbox or make sure the box is checked in order to enable white-listing as this will enable the BoxTrapper software for the email addresses you entered or configured above.
    2. Click on the Save button.
    3. You will see the following confirmation statement:

    "Configured BoxTrapper for EMAIL_ADDRESS."

    "Your changes have been saved."

    1. Click on the Go Back link. When the page loads, click on the Go Back link one more time. Then move on to the next section below, "Edit Confirmation Messages."

    Edit Confirmation Messages

    Allows you to change the different messages that users will receive when sending messages to an account with the BoxTrapper enabled. There are three types of messages that are used with the BoxTrapper software:

    * verify - This confirmation message is the first email to be sent to someone when they first send you an email. You must leave the "verify#%msgid%" variable exactly as it appears in the "Subject" line in order for this confirmation message to work properly. It is also a good idea to leave the "%email%" variable in the "To" line in order to validate the email address being used. Click on the Save button after you have modified the "verify" confirmation email.
    * blacklist - If you deny an email address verification, the sender will receive the blacklist message stating that you are not accepting emails from the sender's email address. You can modify the message to your specific needs. Variables used include (%email%, %subject%, %acct%, and %headers%). Click on the Save button after you have modified the "blacklist" confirmation email.
    * returnverify - This confirmation message sends an email to the sender's email address stating that you have approved their email address for sending email to your email account. You can modify the message to your specific needs. Variables used include (%email%, %subject%, %acct%, and %headers%). Click on the Save button after you have modified the "returnverify" confirmation email.

    To edit any of the confirmation messages, click on the Edit button next to the confirmation type. If you have modified any of the confirmation messages and would like to restore the message to its default message, click on the Reset to default button.

    You can edit any of the confirmation messages to fit your own personal preferences. When you have finished modifying your confirmation messages, click on the Go Back link. When the page loads, click on the Go Back link one more time. Then move on to the next section below, "Edit Forward/White/Black/Ignore Lists."
    Edit Forward/White/Black/Ignore Lists

    Allows you to permit, deny, and ignore email messages from certain accounts. There are four types of lists available in the BoxTrapper software. These include:

    * Forward List - The forward list is a list of email address where white listed and verified mail should be sent to in addition to the address BoxTrapper is protecting.
    * White List - The white list is a list of content that will be allowed into your inbox with a confirmation. The list should contain one entry per line. Entries should be in the format of a perl regular expression. For example:\n john@domain.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it would be john\@domain\.com and all addresses at domain.com would be .+\@domain\.com
    * Ignore List - The ignore list is a list of users or subjects to prevent from emailing you. The list should contain one entry per line. Entries should be in the format of a perl regular expression. For example:\n john@domain.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it would be john\@domain\.com and all addresses at domain.com would be .+\@domain\.com
    * Black List - The black list is a list of content to prevent emailing you. The sender of black listed content will also receive a warning message of your choice. The list should contain one entry per line. Entries should be in the format of a perl regular expression. For example:\n john@domain.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it would be john\@domain\.com and all addresses at domain.com would be .+\@domain\.com

    To edit any of the list, click on the Edit TYPE List link. Once you have modified a list based on your specific needs, click on the Save button.
    Review Log

    The review log provides an overview of all messages sent to your email accounts for each day. If there are any logs available for a particular day, they will be listed on the page. To navigate to a previous day, click on the "" link on the right side of the page.
    Review Queue

    Allows you to set the email addresses that are associated with the BoxTrapper software. You can also modify how long logs and queue messages are kept.

    1. You can search for a particular email in the "Search Queue" based on Sender, Subject, and Body. Select the type you want to search from the "Search In" drop down menu. Then enter the string you want to use in your search in the "for search string" text box.
    2. Once you have selected and entered your search information, click on the Submit: button.
    3. You can either "Delete" or "Whitelist & Deliver" the email(s) found in your particular search results. Select what you want to do and click on the Submit button.

  9. Rating: +0

    Positive Negative

    Filter Spam (SpamAssassin)

    Overview

    SpamAssassin and SpamBox allow you to identify spam mail and flag it or prevent it from entering your inbox. SpamAssassin is an automated email filtering system that attempts to identify spam messages based on the content of the email's headers and body. SpamBox will deliver any emails identified as spam by SpamAssassin into a separate mail folder named "spam". This "spam" folder will fill up and should be emptied regularly. To learn more about SpamAssassin, view the web site at http://spamassassin.apache.org/.

    Enabling SpamAssassin
    Steps

    1. You will see the following message in the "SpamAssassin" section of the page:

    "SpamAssassin is currently (DISABLED or ENABLED)."

    If SpamAssassin is DISABLED, click on the Enable SpamAssassin button.

    1. You will see the following confirmation message:

    "SpamAssassin is now: ENABLED"

    1. If you want your Spam emails to be filtered into a separate folder, you can set the system to send all emails marked as Spam to a Spam Box. To set this up, click on the Go Back link and continue on to Step 4 below.
    2. You will see the following message in the "Spam Box" section of the page:

    "Spam Box is currently (DISABLED or ENABLED)."

    If Spam Box is DISABLED, click on the Enable Spam Box button.

    1. You will see the following confirmation message:

    "Spam Box is now: ENABLED"

    At any point in the future, if you want to clear the Spam Box, click on the Clear Spam Box button. All emails marked as Spam will be deleted from the Spam Box folder entirely.
    Advanced SpamAssassin Configuration

    This feature allows you to rewrite subjects and is designed for the advanced user. Do not attempt to use this feature unless you are familiar with how subjects work when using SpamAssassin. To learn more about rewriting SpamAssassin subjects, view the web page at http://wiki.apache.org/spamassassin/SubjectRewrite.

    To get started rewriting SpamAssassin subjects, click on the Configure SpamAssassin (required to rewrite subjects) button in the "SpamAssassin" section. Modify the subjects specific to your own personal preferences.